Data Sharing
We do not sell user data to advertisers or brokers. Industry standard often involves third-party data sales; we avoid this entirely.
LEGAL REFERENCE
Your Privacy Matters to Us
We built dewahub around your account security and data protection. This policy explains how we collect, use and safeguard your information when you open an account, deposit via...
Data ProtectionSecure PaymentsTransparent PracticesYour Control
How We Handle Your Information
When you join dewahub, we collect account details, payment information and gameplay activity to deliver our service where local law permits. Your DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels. We do not sell your personal data to third parties. Your information stays within our platform infrastructure and trusted payment partners. We retain account records for the duration of
your membership and comply with Indonesian data protection standards. You can request access to or deletion of your data by contacting our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Privacy Questions? Reach Out
Email Support
Send privacy concerns to our dedicated team. We respond within 24 hours to clarify how your data is used and stored.
Live Chat
Chat with our support agents during platform hours. They can walk you through our data practices and answer specific account questions.
Account Settings
Manage your privacy preferences directly in your account dashboard. Update contact details, review login history and control notification settings.
PLATFORM TRUST SIGNALS
Why Your Data Is Safe With Us
Encryption Standard
All account logins and payment transactions use industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS details never travel unencrypted across our network.
Payment Partner Vetting
We work only with licensed payment processors in Indonesia. Each partner undergoes security audits before integration with our platform.
Regular Security Reviews
Our infrastructure undergoes quarterly penetration testing and vulnerability assessments. We patch security gaps immediately when identified.
Data Minimization
We collect only the information needed to run your account and process your deposits. Unnecessary data collection is not part of our design.
Staff Access Controls
Only authorized personnel can access your account data, and only when required for support or fraud prevention. All access is logged and audited.
Incident Response Plan
If a breach occurs, we notify affected users within 48 hours and work with authorities. We maintain cyber insurance to cover potential damages.
SIDE BY SIDE
Our Privacy Stance vs. Industry Norms
Retention Periods
Account data is kept for your membership duration plus 12 months for compliance. Many platforms retain indefinitely; we delete on schedule.
Cookie Transparency
We list every cookie on our site and explain its purpose. Visitors can opt out of non-essential tracking without losing core functionality.
Payment Data Storage
We do not store full card numbers or bank details. Payment processors handle sensitive data; we store only transaction references and QRIS tokens.
Third-Party Integrations
Analytics and support tools are vetted for privacy compliance. We disable tracking pixels that conflict with user privacy expectations.
User Rights
You can export your data, request corrections and ask for deletion. We honor these requests within 30 days without requiring legal intervention.
Policy Updates
We notify you 30 days before material privacy changes. We do not silently update terms; your consent is requested for significant shifts.
What Defines Our Privacy Approach
Account Ownership
Your account belongs to you. We do not claim rights to your data or gameplay history. You can request a full export anytime.
Transparent Logging
Every login, deposit and withdrawal is logged in your account history. You see exactly when and where your account was accessed.
Payment Method Privacy
DANA, OVO, GoPay and QRIS transactions are processed securely. We never ask for your PIN or full payment credentials in our interface.
Fraud Detection
We monitor accounts for suspicious activity to protect you. Our detection system flags unusual patterns without sharing data externally.
Cookie Control
You choose which cookies to accept on your first visit. Essential cookies run the platform; others are optional and clearly labeled.
Compliance Roadmap
We track Indonesian data protection regulations and update our practices accordingly. Your privacy rights evolve as local law develops.
Privacy Policy Questions Answered
We retain your account records for 12 months after closure for compliance and dispute resolution. After that period, personal data is deleted. Transaction history may be kept longer if required by Indonesian financial regulations.
Yes. Log into your account and visit Settings > Privacy > Data Export. You'll receive a complete file of your personal information, login history, deposits and gameplay records within 7 business days.
We share data only with licensed payment processors (DANA, OVO, GoPay, QRIS partners) and fraud-prevention services. We never sell your data to marketers or third-party brokers. All partners sign strict confidentiality agreements.
No. QRIS transactions are processed by our payment partner. We store only a transaction reference and confirmation token. Your actual QRIS credentials never touch our infrastructure.
We notify all affected users within 48 hours with details of what was accessed. We work with Indonesian authorities and provide free credit monitoring where applicable. We maintain cyber insurance to cover potential damages.
You can request deletion of non-essential data (like marketing preferences) anytime. However, account details needed for compliance and transaction history must be retained while your account is active.
Essential cookies keep you logged in and secure your session. Analytics cookies help us improve the platform. Marketing cookies are optional. You control all non-essential cookies in your privacy settings without losing access to the lobby.