Privacy Policy Alignment
Our Terms & Conditions cross-reference the Privacy Policy. Both govern how your data flows: same protections, same jurisdiction, same contact point for disputes.
LEGAL REFERENCE
Our Terms & Conditions for You
When you open an account with us, you're entering into a clear agreement. We've written these terms to be straightforward: what we expect from you, what you get...
DANAOVOGoPayQRIS
Legal Posture & Jurisdiction
dewahub operates where local law permits in supported regions of Indonesia. These Terms & Conditions form the complete agreement between you and our platform. By opening an account, you confirm you're 18 or older, you accept these terms, and you agree to comply with all applicable laws in your jurisdiction. We reserve the right to update these terms at any time. Continued
use of your account after such updates constitutes acceptance of the revised terms. If any provision is found invalid, the remaining provisions remain in full effect.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions About These Terms?
Live Chat Support
Our team is available during operating hours to clarify any part of these Terms & Conditions. Connect via the chat bubble in your account.
Email Contact
Send detailed questions to our support inbox. We'll respond within 24 hours with a full explanation of the policy section you're asking about.
Account Settings
Review a plain-language summary of key terms directly in your account dashboard under Legal & Policies. Updates appear there first.
PLATFORM TRUST SIGNALS
Why You Can Trust Our Terms
Indonesia-Focused Language
Our terms acknowledge local payment methods—DANA, OVO, GoPay, QRIS—and reference supported Indonesian regions so you know exactly where the policy applies to you.
Plain Reading, No Jargon
We avoid legal obscurity. Every section explains what it means for your account, your deposits, your withdrawals and your gaming activity in everyday English.
Regular Review Cycle
Our legal team reviews these terms quarterly against changes in Indonesian digital payment regulation. You're notified of any material updates before they take effect.
Dispute Resolution Path
We include a fair process for disagreements: escalation to our support team, then independent mediation if needed. No hidden arbitration clauses.
Payment Partner Transparency
We detail how DANA, OVO, GoPay and QRIS transactions are processed, what fees apply, and which party is responsible if something goes wrong.
Account Rights Spelled Out
You know exactly when we can suspend your account, what you can do about it, and how to recover your funds. No surprise lockouts without explanation.
SIDE BY SIDE
Consistency Across Our Policies
Bonus & Promo Rules
Promotions run under these Terms. Our separate Promotions Policy sits alongside them; nothing contradicts or overrides what's written here.
Payment Terms Consistency
Deposit, withdrawal, and refund rules in these Terms match our Payment Methods page. DANA, OVO, GoPay, QRIS timelines and fees are the same everywhere.
Account Closure & Refunds
If you close your account, the process, timeline, and refund rules here are identical to what appears in your account Settings and our FAQ.
Responsible Account Use
Prohibited activities (fraud, bots, collusion) are detailed here and enforced consistently across all lobbies and games on our platform.
Dispute Escalation Process
The escalation steps outlined in these Terms match the formal complaint procedure linked in your account. No separate dispute system; one path.
Updates & Notifications
We notify you of Term changes via email, in-app banner, and this page. Notification method and timeline are consistent with our Privacy Policy updates.
What These Terms Cover
Account Ownership & Use
Your account is personal, non-transferable, and yours alone. We cover what happens if someone else tries to access it, and what we do to protect it.
Payment Processing Rules
Deposits via DANA, OVO, GoPay and QRIS are processed under these terms. We explain hold periods, cancellation rights, and what to do if a payment fails.
Lobby Access & Gaming
Once inside, you agree to follow game rules, respect other players, and not exploit technical flaws. This section details prohibited conduct and enforcement.
Withdrawals & Payouts
Your winnings belong to you. These terms outline withdrawal timelines, minimum amounts, fees by payment method, and what delays might happen and why.
Dispute & Claims Procedure
If something goes wrong—a lost deposit, a payout delay, a game glitch—these terms tell you exactly how to report it and what we'll do to investigate.
Account Suspension & Closure
We explain when we can freeze or close your account, what triggers it (fraud, underage access, etc.), and how you can request a review of our decision.
Terms & Conditions Questions Answered
These terms apply only in supported Indonesian regions where local law permits. If you're outside these areas, access may be restricted. We use location checks to determine eligibility. If there's doubt about your region, contact support before opening an account.
No. One person, one account. Creating duplicate accounts or using someone else's identity breaks these terms and will result in immediate suspension of all linked accounts and forfeiture of any funds on them.
Your payment method at withdrawal doesn't have to match your deposit method. DANA, OVO, GoPay and QRIS all work for both directions. Select your preferred method at checkout; we handle the routing and any applicable conversion fees.
Yes. Minimum withdrawal is 50,000 IDR; maximum is 50,000,000 IDR per transaction. Monthly cumulative limits apply too. These thresholds help us meet regulatory requirements. Check your account Settings for your current limits.
Serious breaches—fraud, underage access, collusion—result in account freeze and funds forfeiture to comply with law. We warn you first for minor violations. Disputes go through our resolution process; we don't take money without explanation.
We review quarterly and update as needed for regulatory changes or platform improvements. We notify you via email and in-app banner at least 30 days before any material change takes effect. Continued use means acceptance.
Contact support with your concern. If unresolved, we offer mediation. You can also escalate to our compliance team. We listen to feedback and explain our reasoning. You always have a path to raise concerns without penalty.